I am extremely un-happy with the service from teletexts holiday . We was due to fly in April and due to covid19 holiday got cancelled . We rebooked you fly in September and paid further £200 . Which in total for our holiday was £1600.00 Leading up to going we did not receive any flight details . Tried calling them spent hours and hours on the phone and still didn’t get anywhere . We was being pasted to different departments. Day before we was meant to fly after paying out for covid19 tests . We got through to the airline directly who we was meant to be flying with and they told us teletext holidays cancelled our booking in august . We wasn’t made aware of this . Teletext holiday are scamming customers they are not answering our calls . We finally got through to a manager who apologise and advised they did cancel our holiday but are trying to re-book us again . They didn’t do this and we then spent a further day trying to get through. We was then promised a full refund within 2 weeks it’s now been 3 weeks and we have not received payment . Spent the last 2 days trying to speak to someone and all they keep doing is putting us on hold and putting down the phone . The services is disgusting the way they speak rudely . I will never use this company again and advise all people not to either . They are taking people’s money and not even resolving the issues . Disgusting service !!!!!!!!!!!!!!!!!! TT789419