Booking Reference TT804708 Appalling customer service from Teletext. I enquired about a holiday destination with teletext on Friday 2nd Oct 2020 that did not have Covid Restrictions / Changes, I was advised by Agent Able that Dubai was a destination that I could travel to, i told him to confirm this as I had just cancelled a holiday to Turkey due to the new restrictions, he assured me that this was a hassle free destination. I hadn't even the chance to read the quote via email he sent me when he asked for payment details to secure this booking. As soon as I had done this I asked him once again whether there was anything Covid related that I needed to know at which point he said you will need a PCR certificate, within 96hrs of travel, i asked him why he hadn't informed me before taking payment and how was a test even possible considering the booking was made 48hrs prior to departure. He said I would have to speak with customer support and disconnected my call. I have spoke with 10-12 agents from Teletext in the last 48hrs, after hours holding they disconnect the call. Have told me that I cannot get a refund, was told yesterday that i could amended rebook and today they are telling me I can't do that either. My flight is in 2hrs Sunday 4th October 2020