TT749459 Wow I finally had my customer service call answered after 1 hr 45 minutes on hold the guy took my booking ref then hung up on me, I’m nearly £5000 out of pocket and you people don’t answer calls or return calls from call back requests, I want my money back immediately as it’s fraudulent you illegally holding peoples money, you representative already on a previous call stated the agreement to refund our lost flights had been received and the hotel had confirmed likewise, this is a package holiday so we are protected by atol so I will be contacting them and a small claims court, your company has given no correspondence what so ever the Information I have so far I’ve had to call repeatedly since early August to get even then your staff are vague and very rude. I am so fed up with being fobbed off and lied too, it’s criminal, you haven’t even sent my email of cancellation which I was advised by Jarvis we would receive 30 days after date of travel that date has now past by 10 days..... disgusting