Booking reference TT786769. Dear Sir, Madam I am writing to you in relation to the afore mentioned package holiday reference. June 2020 I receive confirmation from Telextext Holidays that my holiday to Mitis Blue Domes in Greece, had been cancelled due to the COVID pandemic, we were due to travel on 12/06/2020, from Birmingham Airport. Since June I have become increasingly frustrated with the lack of professionalism and poor customer service from staff in the Teletext call centre. I have sent numerous emails, and spent many hours on hold trying to obtain a satisfactory answer, but to no avail. I have found call centre staff to be lying, when I asked them if they had received a refund from the airline, they told me they hadn’t. I knew this was untrue as I had already liaised with the airline. On 3 occasions staff have terminated the phone call when I began to ask pressing questions. Every time I call I am given a different date as to when I will receive a refund. I was promised this date would have been at the end of September 2020. However upon calling the helpline again today and being kept on hold for 2 hours, I have now been told the refund process will not commence until later! Both my wife and I work in the frontline emergency services. This holiday was meant to be our chance to have a break from the awful year COVID has put on us all. Having our much needed holiday cancelled was hard to, but now having to battle to get what we are owed adds even more stress to this situation. All we want is to be able to rest assured our money will be refunded and given a date of when this will be completed. Pursuant to article 5 of European Regulation (EC) no. 261/2004 I am entitled to a refund of the ticket price in the amount of £‪4029.00‬ I herewith request you to remit £4029 without any delay, but no longer than 14 days to my account number ‪#########, sort code ‪######, account holder Mr A Weller, with payment reference ‘Refund ticket’. If my request does not result in payment of the above-mentioned compensation amount, I will submit my complaint to the relevant supervisory authority and will instruct my legal advisor take legal action if necessary. If the refund is not processed as requested I will be seeking compensation for the full amount plus any interest calculated at the Bank of England base for which I have been unable to accrue due to Truly Travel retaining the funds. If I need to expedite this matter to a county court claim, I will need to confirm your company details. Will you please confirm your ATOL registration number is T7300, and you trade as Truly Travel Ltd? I hope this matter can be resolved without the need for a County Claims Court to be involved. I look forward to your swift reply. Kindest regards, Mr Ashley Weller.