AVOID AT ALL COSTS DO NOT MAKE THE SAME MISTAKE AS ME BY BOOKING WITH THIS COMPANY AVOID AT ALL COSTS!!!!!!!!!!!!! This company deserves to be shut down with the way they have handled the whole COVID situation. My holiday was booked for 7-14 August and when I contacted them about the new government guide lines I was told they will not cancel the holiday (TT763018) and if I don't go I will lose all my money. I contacted my insurance company who said as long as I get confirmation that I will not be receiving a refund it will be sorted. Teletext said I had to go to Ryan air for a confirmation of no refund which I received straight away. I contacted teletext again and they replied that they had no confirmation that I had not stayed at the hotel. After receiving confirmation from the hotel I rang teletext explaining the situation to which they replied we have not had confirmation of a no show at the hotel. I replied I have and I have sent it through to customer support 60 times by e-mail and at this point the line goes dead . This has happened every time I spend 50 mins on the phone trying to get through to get it sorted. PLEASE DO NOT USE THIS FIRM IF THERE ARE ANY PROBLEMS THEY ARE NOT INTERESTED I would give minus 10 stars if possible