Not sure how Teletext can say they have a customer service department No call backs even though promised. No response to emails. Ineffective CHAT facility with staff lacking any travel knowledge. No reply to recorded and signed for letters to all office addresses Uxbridge, Vauxhall Bridge Road and one to the CEO Daniel Taylor. It is £2400 I am awaiting and there are no issues about whether I am due a refund, flights and hotel cancelled. I have heard nothing. Yet, still I receive day in day out emails offering me holidays with great deals. I advise anyone thinking of using TELETEXT dont do it, look somewhere else, they are charlatans masquerading as a travel company.