I waited 2 weeks from submitting the application until someone could visit to assess my property. On the day of the survey (Friday) I was advised someone would contact me on the Monday to inform me how much contribution would be needed. nobody contacted me, so I contacted them on the Tuesday. they advised that I did qualify and my landlord would need to contribute £350 for the new boiler, I said I would run that by him, which I did and called back to let them know. the following day they rang to say they would need that in writing which is a fair point, they emailed me the paperwork and I sent it onto the LAndlord who advised he was away on business and would not be able to send it back until the Tuesday, he did exactly as he said and sent it back on the Tuesday and I sent it on at 11am on 29th September. It is now 19th October and I STILL don't have an install date.. I have phoned on numerous occasions and been old its with the funders.. today I asked who the funders where, ... they are Eon so I contacted them directly, they were able to firstly find me on their system and secondly tell me that they had authorised it ages ago! E on then contacted Tempo to find out what was going on... they were advised that it has to go to a 2nd stage and that takes 10days and that my case was only passed to them on 15th October.... so on all the occasions I have phoned to chase it up and have been told "its with the funders" I have been lied to... my paperwork has been sitting round, whilst we are freezing in our home. I have a disabled daughter and a toddler and despite me reiterating this each time and emphasising that we have NO HEAT AT ALL in the property.. broken boiler and NO fire they still sat on my application and did nothing. I most certainly would not recommend going through Tempo... my advice would be go through E-on directly. I wasn't aware you could do it that way. In total from the start I have been waiting 6 and a half weeks and still no install date.. let alone some actual heat... AVOID!