I had an appointment booked at 4pm for an assessment. I had made plans to be at home for that time. I received texts and phonecalls (which I missed, being in a meeting) to say that the operative had missed me, as my appointment was at 2.20 pm. My appointment had been made by the previous operative, who watched me write it on my calendar in my kitchen. I did not make a mistake. I have not received an apology from the person involved. He has not returned my calls, nor has his boss called me as requested. Special arrangements are made to keep these appointments. It is not fair for operatives to mess people about. Everybody wants to finish early on a Friday. However, it is deceitful and rude to do this at someone else's expense, and then blame them. I would like an apology. Mary Begley 5, Rufford Rd, M16 8AE.