Item purchased aren't packaged well - If you order a curtain track fully expect it to turn up bent and busted - any other smaller items in the package will also be lost along the way. I could accept this if they were willing to resolve, but the shoddy service continues; they're unresponsive to emails and unwilling to refund - over a week later I've till had no indication what's going on to resolve. I've had a random refund for a fraction of the amount obviously designed so I'd see a refund issued and mislead into thinking it's resolved. No further explanation and radio silence since. Don't believe the 'paid-for' reviews they promote on Feefo.