After working in the kitchen industry since 1995, I have seen many kitchen retailers come and go. When I saw that Tesco was going to start a kitchen and bathroom arm to their business, it filled me with worry. They employed a "direct sales team" approach with so called kitchen designers carrying out surveys in people's homes with little experience. What should take an hour frequently ran in to triple or more. With minimal experience in that sector alongside Mark Two who lost several large contracts prior to joining with Tesco. This on its own should have ring alarm bells from the start. If you are spending a substantial amount of hard earned money on one of the most important rooms in your home, why on earth would you go to a supermarket and not a kitchen specialist? Where you can get expert advice, from people who do this as a job everyday. The promise of a big company backing and ridiculous discounts and offers are too tempting sometimes. Even if the product has and will never be sold at its full price in the first place. I feel sorry for the people who end up with half a job or out of pocket.