I'll never use another Tesla product again in my life. I've used Tesla/Solar City solar panels on my home since late 2017. In mid-2024, my roof suffered extensive damage due to high winds and hail. So, I had Tesla remove my solar panels prior to the roof being repaired. It cost $1,640.00 to have Tesla remove my solar panels. I was informed that the cost of $1,640.00 was the total cost to have the solar panels removed and replaced. But, after my solar panels had been removed, which was unavoidable, only then was I informed that it would cost me $4,160.00, out of pocket, to have the solar panels reinstalled on my roof. I find that to be deeply dishonest. It reminds me of what scam artists do. Paying customers should be informed, up front, as to all costs incurred in a transaction. Tesla did not inform me of the total cost until after my solar panels had been removed. Tesla lost a customer. For life. By the way, since I had the solar panels installed, Solar City was bought out by Tesla, the customer service phone number ceased to exist, and all...ALL...communication with Tesla had to be done via an online chat through Tesla's website. That meant you had to be stuck at your desk, for upwards of half an hour, while the Tesla employee took minutes to respond to each inquiry I typed in. Now, even the website online chat is gone and a customer has to download a Tesla app onto his or her phone just to communicate with someone at the company, but still only via chat. People use solar panels to save money. Tesla apparently doesn’t agree.