Warning - terrible customer service and no protection in the uk WARNING - Read this before buying a Tesla! Such poor customer service. Poor build quality and not covered by the ombudsman. They can get away with what they like. Be warned On 20 november 2024, i got in our model Y with my daughter. We had used the defrost function 5m or so before as the outside temperature was 0c. At the time, the inside temperature was 4c. About 10 seconds after getting in both our side windows shattered. We jumped out the car (it was pretty scary!) used another car and logged it with Tesla. The engineer came out 2 weeks later, reassured us it would be covered by warranty and repaired it. Unfortunately scratching the trim on both sides in the process. To my surprise, a few days later Tesla said it wasn’t covered and took £550 off me for the repair! After some back and forth, it seems the windows had frozen in the mechanism and didnt come down enough so then shattered. This means the windows and window mechanism are unable to deal with 0c outside and 4c outside. Not exactly Siberia is it? So apparently that is our fault. In their own instructions it gives no warnings of this. There are no warnings on the app or the car and no videos. They dont seem to care. They dont mind losing clients and dont make any commercial gestures. Importantly though, they are NOT covered by the ombudsman. They can get away with what they like. I paid a high price for the car, use the superchargers and pay them £10 a month subscription. When my car arrived a couple of years ago i got no guide or support, it was just left by the courrier who said “ not my job mate, just watch some videos”. We have had problem after problem and the most recent was a terrible leak in the front boot which left about 15 cms of water. When we picked the car up (after delays their end), the car wasn’t cleaned and was in a poor state. This is the service levels of a £50k plus car in their minds. I will never buy another again. They have lost me. We dont pay all that money plus monthly subscriptions to be treated like that. I wish i had read a review like this before buying. It would have helped me stay well away. Buyer be warned!