We ordered online. Per their specifications, we called the shop after placing our order as my husband has Celiac and cannot eat gluten. They told us it was a slow night and they could give him a gluten free bun and he specified his burger should only have the burger and cheese, nothing else. They confirmed. When the order arrived, it was loaded with everything. Thinking it was a simple fix, we contacted the store and asked they send out a new burger as he could not consume what they sent. They told us they would not send out the item again and said it was our problem as we ordered online and they don't accept customizations, eventhough it says to call if you have an allergy and when we did call, they said they would oblige the request. When I asked to speak to the manager, suddenly their tune changed and said it was incredibly busy and the manager could not come to the phone. I confronted her with her own words shortly before where she stated that is was a slow night. She then pivoted and told me it was late (it was around 2hrs before they closed) and the manager had other things to do than speak with me. I was furious that they would screw up an order, then tell us it was our problem, lie about the manager being unailable then tell me the manager had better things to do. WOW! JUST WOW! I cannot stress enough that this is a horrible location and I do not adivse you patrongage this establishment as they will tell you it's your problem if they mess up and you'll be stuck paying for something you can't eat.