We broke down at a petrol station in our occasionally used pick-up truck and called the AA as we thought this vehicle was included in our membership.. Were told this vehicle was no longer insured, and only one (our private car) was included. We were charged £49 to get us on our way in the truck, then subsequently discovered our car, used practically on a daily basis was removed from our membership, no longer insured, and replaced by the pick up truck!! Called customer services, received no reply, so wrote to CEO, Simon Breakwell, and received response from the ' Executive Case Manager ' who did not understand our complaint, that being ' why remove our car, and replace with the truck which we did not appreciate had been removed from membership!' Have been told the £49 paid will be refunded as we are loyal members, but as we have told AA we will not be rejoining, we will wait and see if this promise is forthcoming. AA are not good at corresponding, at clarification on membership, so we are looking for breakdown insurance that we can trust to do this! In the meantime no cover on the car we drive daily!! More to say, the AA 'rescue' wore no mask, even though there is a great deal of this enforcement made on the telephone response.