I have been with the AA for 2 months and I called back 5 times to make sure I was covered for everything, to which they confirmed I was. My car was badly damaged during a police incident where i was a bystander, the police closed the road and i was unable to move my vehicle. As a result I claimed on my insurance and the advisor stated that my car would be deemed as a 'write off,' I had to argue that my car needed to be taken to storage and eventually it was. Despite previously calling 5 times to confirm i was covered in the event of any incident, i have been told I do not have the Car Hire Add On (which is free). I was then told, despite being Fully Comprehensive that I am not eligible to drive other cars without being a Named Driver as I am now classed as 'not having physical access to a vehicle' even though my car has not been confirmed as a write off by a mechanic. It has been 12 days, I have no access to a vehicle, had no updates despite calling every day. Today after an hour on hold to the engineering team, they confirmed that my car is still in storage and the storage company refused access to my vehicle when the AA attempted to recover it... the AA have left my car there and not attempted to recover my vehicle since. In my 6 years of driving, I have never been involved in any accident or claim. The way I have been treated is absolutely disgusting and I have contacted Trading Standards and The Ombudsman.