Do not use this company! We rang the AA at 17 40 after breaking down on the M25. We were told there were long delays, but our call was a priority and help would be with us by 19 00. After phoning back at 19 15, we were told that the assisting vehicle was in traffic and they would be with us in half an hour. Again that was a lie. We phoned back again to express our concerns as by this time, my 5 year old daughter was crying and cold so we had no choice but to get back in our car. This phone call led to more confusion, as by 22 49, we still had no recovery or support vehicle to help us out. The AA have failed us drastically to the point where iam now happy to leave the AA and have already forwarded numerous complaints about how this issue was handled. Very very poor customer service and communication within this company who pride themselves as one of the best, what an absolute lie, these guys should be ashamed and embarrassed how they have handled this case! 5 hours sitting on the hard shoulder of the M25 is how a so called good company leaves there customers.