It doesn’t even deserve one star. After my family has been a customer for over 10year this breakdown cover has been awful. Poor customer service, bad communication and outsourcing recovery trucks to do AA job. Why pay AA when you are going to get someone else to do the job? To be picked up at 4:50pm and by 2am still not home and just left in a Services waiting for the 3rd time to be collected. I don’t believe it is acceptable to leave a young woman broken down in the middle of the night by herself. Putting young women in vulnerable situations and then your customer service team showing no compassion or concern to the fact that help is still a further hour away. When the AA have already failed to turn up multiple time on this journey at times they specified. Also why can’t such a large company proved 24/7 web chat? With phone ques of 25 mins +