My vehicle had been serviced 20 miles ago: front wheels were removed, and the wheel nuts become loose on first motorway drive post service. Steering wheel wobble developed at 60 mph+ vibrating near side wheel loose. So we stopped on the hard shoulder and called the AA. After our first call connecting but not responding to keypad input (and thus being disconnected by the AA - bit stressful post breakdown) we finally managed to get through to the service and described the problem above. We were told someone will be with us within 30 minutes… An entire 2 hours and 45 minutes later, a recovery lorry finally arrived. Not the AA, but a subcontracted group with no road-side assistance equipment or tools. Just a recovery lorry. We were told he will tow us less than a mile to the local shopping centre only. We were told, very defensively, that as it has toilets it counts as a place of safety… Which were of course inaccessible because the centre was closed… After begging the driver to take us home instead (a 5 mile drive), he hesitantly agreed. Feeling relieved the driver casually recalled his day, and told us he actually passed us on the motorway within the 30 minutes he described but instead was going to another job. The job was a defaulted finance agreement on an old vehicle of value approximately £1000. So a stranded vehicle with two passengers, left on a very busy motorway (which was stressed to us by the AA as a place of high danger, and we should leave the vehicle to stand in the pouring rain instead of sitting in it), was deemed as less priority than recovering a defaulted car on finance… Once we were home, I took my pneumatic jack from the garage and fixed the problem within 5 minutes. This should give you an idea of how competent the AA are, how they treat their members, and their value on your lives over money. If you do find yourself in a breakdown situation, perhaps call some professionals instead and not the AA. Find a company whom have *some* value associated with human life, and also if you’re lucky, how to fix cars too…