I’m sorry I have to leave this review, as I have the AA through my insurance company Admiral. Last night’s debacle has left me mentally and physically drained. I understand that there is a high volume of breakdowns, but that does not excuse the shear incompetence shown by the AA, and I would advise anyone to walk away now and find a better provider for your breakdown cover. After a front tyre shredding on the M6 at 6:30pm, I managed to get to the hard shoulder and called the AA to collect me and take me to my local garage for repair. The response was positive, and everything was agreed, I was categorised as a high priority and estimated I would be collected within the next hour. Fast forward to 9:30pm and I was still stood waiting on the side of the motorway, in the wind and rain when the recovery truck finally showed up. I was then told, he was only agreed to take me to the nearest services, and that I need to call AA and confirm how I’m getting back to my local garage. After another lengthy conversation with AA I was told I would be collected at 11:45pm from the services and taken to the local garage. Despite me asking 3 times why the recovery truck who took me to the services couldn't have taken me to the garage in the first place, I was stonewalled with excuse after excuse. To add insult to injury, the recovery driver who had dropped me off at the services, re-appeared and told me that “the AA have now paid him" to take me to my local garage. 7 hours of my life gone, for something that could have taken 2-3 hours maximum, all because AA couldn’t organise their external companies. Shocking!