Absolutely disgraceful service. 19 hours to recover car and passengers 80 miles! 26th March, Tyre failure near Kirby Lonsdale, phoned AA 2.45 pm, told recovery would be with us 4.30pm latest. Van arrived at 5.10. Unable to find a replacement tyre. Recovery vehicle requested and informed recovery would be 2 to 4 hours. Much later informed recovery vehicle slightly delayed now 10.15. Call received from Four Counties breakdown service, job passed to them, now told be with us 10.30 to 11.00pm latest. Waited till midnight, no recovery. Tried phoning AA, 35 minutes no reply just a hundred “thank you for your patience” recorded messages. Finally recovery arrived 12.45 am, informed they would take us part of way them AA would complete the recovery. When asked if a recovery vehicle would be available for 2nd part we were assured it was all arranged and AA had a vehicle waiting. Arrived Rivington Servicesat 3.38am (originall we broke down 80 miles from home, now 97 miles), no recovery vehicle despite repeated assurances it was all fully arranged. Four Seasons driver contacted AA, informed they did not have anyone available, estimated time for recovery now 8.15am! AA phone operator then suggested we lock keys in car and he would find a taxi to take us home to Doncaster, explained you cannot lock keys in car (BMW 640 M Sport Gran Coupe) and asked how he intended to retrieve them even if we could? He then suggested we lock car and leave them on top of a tyre! Not sure my insurer would be happy if someone found them so declined this suggestion. Next suggested he get us a taxi to take us home and we return at an arranged time with the keys! On asking who would pay for return taxi informed they only pay to get us home and we would have to sort out return at our cost!! By this time we had circa 3 hours until next “promised” recovery time so hunkered down again, finally breakdown arrived at 8.20am and delivered us to our home at 10.45am. 19 hours to recover a car, driver and 2 passengers 80 miles! At the average of 4.2 mph we could have pushed it home ourselves in that time! We are each 70 years of age or older and in all of those years have never received such an uncaring and disgraceful service from any company, let alone one that spends fortunes on ads telling future customers a pack of lies about it’s promised service. In all. If you are considering joining please think again. It is clear they have far to many members and seriously lack the vehicles or people to fulfil their existing commitments, please don’t add to it by joining. Only plus point is a big thank you to the two patrol drivers (unfortunately did not get the Four Counties drivers name) and Thomas who recovered us to Doncaster from Tivington, they were both professional, courteous and shining examples in what is the dark abyss called th AA and completely wasted on a company who treat customers so badly