My daughter broke down on the M4 at approx 6 pm on a Friday evening, informed she was a high priority told within the hour this turned into 3:12 minutes Towed to a service station and left in a lorry park on her own and was told by the recovery agent she had to re phone the AA Again false ETA,s given next unit arrives at 15 minutes after midnight. Even tho they said my daughter who was alone and distressed about being dumped in a deserted lorry park at night was a high priority they could not be honest or provide the service we were lead to believe she would get in the event of a break down. As this incident dragged on I her father drove to Bristol from Cornwall and arrived before the AA Poor communications from the AA and a very uncaring call operator from one of the call handlers The only positive was once the relay drivers arrived they were polite and professional and understanding of my daughters ordeal