I recently broke down at the side of a busy dual carriageway. I called to join AA at a cost of £150, and I was told someone would be with me in one hour. With 10% charge on my phone I was limited with being able to check on updates. After 2 hours I called back to say I was still alone, stranded and in a dangerous position. I was the told that the job was not assigned ye, being alone and female didn’t matter and they were still calling local garages for mechanics (I could done this myself and saved a lot of time, money and hassle) I advised that given the oil from my car was now all on the road underneath my vehicle there was no way it could be driven and I would need towed. This made no difference they still insisted on sending a mechanic to confirm my theory. Estimated time for someone to get to me was 6 hours! When a mechanic finally arrived he told me I would need towed as the car was not drivable and he would have to call it through to AA for authorisation, with the AA then charging a further £4.50 per mile to get to my home address!!! Do not use the services of the AA. They take your money and leave you stranded. The customer service is shocking, and being classed as ‘Priority’ clearly means nothing. They should be ashamed of themselves. At least highway robbers had the decency to wear masks, these lot come with flashing lights!!!