AVOID THE AA IF YOU WANT TO RETAIN YOUR SANITY. I had an emergency breakdown on the motor - fire brigade out, police out, children in car. Long story short after multiple phone calls to try to get rescued by the AA I got nowhere. The AA kept me on hold for over 3 hours, cut me off twice, and then simply did not answer the phone I was in a dangerous place on the motorway and needed to get to a safe place (police advice) so I sorted my own recovery with another company. This cost me a lot of money. I complained to the AA. This too take ages to do and massively hard to find out how. When I got an email address, they eventually emailed to say they will reply in 8 WEEKS to my complaint. Eh? In this day and age that is beyond unbelievable POOR customer experience but the worst part - as far as the AA are concerned I am still broken down as I have had no call to sort my emergency. Today I rang to cancel my policy and ask for a refund of this years premium and.....again I cant get through on the phone - i am 'please holding' for the past 2 hours. You could not make this up. If you want to avoid wasting time, money and heartache then I personally recommend you avoid the AA like the plague. I have paid them 1000s over the years I have been a loyal customer for over 6 years but enough is enough. When you need AA help, they AA not there for you. Avoid.