For many years I said one classic British company that remained true to its values and high quality was the AA. Whilst British Gas was terrible and British Airways wouldn’t give water to its passengers unless they pay, the AA had quick response times and it was easy to speak to someone. That has changed. Although the roadside support is still really good it is nearly impossible to reach someone on the phone when you need assistance. Again when you reach someone they are good and helpful but just stretched too thin. Registering online is not nuanced enough and sometimes you just need to speak to someone - to hear every time that there is unprecedented demand is not acceptable. Please staff appropriately and return to the institution we were used to.