Been with them 5 years and used them 2/3 times a year. The worst problem is the wait and talking to a app/computer. At home service each time waited 2 hours. Broke down with failed clutch at 9pm on a Friday night and was text back the wait would be 5/6 hours. This was on the outskirts of Liverpool UK. Cancelled them and got taxi home. Went back the next morning at 8am and waited till 11.45am to be towed to a garage. The last time the macanic hit the engine with a hammer to try and start it !!!!!. I'm due for a renewal and going back to Green Flag as they use local garages to collect you and if they can't fix it then they put you on the back of a load loader., and take you to a garage of your choice or home. There time is within the hour. AA is now rubbish and not worth using. Drove past a guy broken down at the local traffic lights at 8pm, past again at 21.45pm (still there) and then drove past on the way home at 23.30pm , stopped at lights just as the AA van pulled up beside me ! 3 1/2 hours !!!