Horrible service. Broke down on a Sunday about 7pm. I used the app to request recovery which was quick and easy. But it told me my recovery will be with a partner of the AA, four season or something recovery, and won't be with me until 10.20pm ! . It got to 10.20pm no sign of recovery. Then the time on the app changed to 10.30pm ....10.30pm came still no recovery again checked the app and the time had changed to 11.20pm !! I tried calling the AA and necer got through to no one ended up putting the phone down after 30mins trying to speak to someone. 11.20pm came still no recovery still. The recovery turned up at 11.35pm. The guy didn't seem to be very clued on or helpful. He said he could take me to the service station which was 2 mins from my house and he can't take me to my house as it's out of their area ! I told them I pay for recovery to take me home or anywhere I want in the UK and garage etc. He said it's out his area I tried to show him my house was literally around the corner and he moved away and didn't want to look and just kept saying he can't take me there. He then said but they can take my car to their depot they get me a taxi home and the AA come and collect my car when they have time. I said where the depot he said Blackpool! Which was further away than my house!! I said no obviously I kicked off as I'd been sat there in the cold on my own for 5 hours ! He then said he will have to refer it back to the AA and he ran off. The recovery driver also reversed his trailer in to a parked car when turning around in the street I was parked in I heard a loud crack when he revered then his break lights went on and he then drove forwards. And he left me stranded again with out a care in the world. Being a young female I was not wanting to be alone. I went back on my app to request recovery again and then the AA called me to check about my recovery because I requested it twice I told them what happened they didn't seem bothered but they also never had my recovery refered back to them by the recovery partner of there's. I was waiting and waiting and after a few more calls back from the AA they said they can not help me that night and not sure when they can recover me. So i had to get a private recovery company which ony took 20 mins to get to me but I had to pay £120 out of my own pocket for this recovery. The AA is a waste of time and money don't bother with them I would question any good review about them .