8 and a half hour wait for tow truck that never came. Sorted it out myself. Quickest time to answer phone 13.5 minutes. I received 4 different pick-up times and finally the last said he could find no information on my situation and wanted to go through it all again. What I find remarkable is where do the AA fine these call responders from, they are all prepared to lie to you and seem to have no empethy for your situation, it must be hard to find so many with so little care for others. I certainly will not be renewing membership and will strongly advise others to steer clear too.