If I could give zero stars I would. Do not trust car dealer who is an AA affiliate, being an affiliate doesn't mean anything. There don't appear to be any standards associated with being an affiliate.
I purchased a car which upon delivery was clearly faulty. I noticed it barely started and the heater didn't blow hot air within hours of it being delivered. The following day I requested to return the ca by text. The dealer didn't answer. I eventually managed to speak to the dealer 2 days later after phoning from a different number and he insisted that I had not right to return the car and that I had to take it to a mechanic for a report and that he would pay for it. I contacted the AA as he was an affiliate.
I took it to a mechanic who not only found that a heating matrix was just hanging mid air, but also that some work identified in an MOT test had not been undertaken. Having emailed the report to the dealer, he came back days later requesting I send him a PDF copy of the report and when I did, multiple times he kept saying he hadn't received it.
The AA became involved in "mediating" between us. However they aren't impartial at all. After three weeks the dealer collected the car, giving me no notice at all, and 4 weeks later the dealer still hasn't refunded me but is advertising my car online.
According to the AA he has to wait to sell a vehicle before he pays me. But its clear he has purchased several cars to sell on within this time. According to the AA this is fine.
The affiliate scheme is just a way for the AA to make money on the basis of dealers trading on their reputation, which means absolutely nothing when they will clearly accept anyone as an affiliate of theirs.
1 year ago
The AA has a
2.9
average rating
from
1,907
reviews
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