Car broke down yesterday, SHARON was really taking her time with the computer, then I had to key pad the same number three times, it was very clear to me she was enjoying the fact I was very stressed and was asking for help she spoke over me in a rude manner, I told her I was very anxious, she did not care her manner and attitude made me feel sick , and gave me full anxiety. SHARON it's not my fault my car broke down, you are meant to support people not add to peoples bad days NOT ACCEPTABLE AA. I called back for refund and nice lady was told by SHARON she would do it in 28 days !!! Again AA you added more stress to my day. Please call me as I want to take SHARONs manner further.