Very disappointed with the service i received on 19th Dec 2022. Va broke down in country lane. I was on phone for over 35 min waiting to report break down. in the end I had to log in & report on app. This was at 10pm. ETA was 11.10pm . NO one turned up. i was getting colder & colder. waited until 11.30pm & still no one came. Clled them & was on phone for 45 mins, Hung up & called local recovery & lucky they sent someone. got home to my home at 120am . Call from AA . missed first call as was dealing with recovery guy. Message left on phone from a manager to say they could not recover me & wanted to book time that day in the morning. Had a call from Ursman & told me the same thing that would not recover me. Was gobsmacked . I was off sick the next day so could not work. Am self employed. Put in several complaint email & phone called . with lot of hassled they just send a templated letter not offering me anything. I complained again & they just sent me letter with 2 cheques one for my recovery £110 & £90. Think this is disgusting to treat a customer for 14 year. I understand if they was under pressure that night but no communication from them in to my well-being. & lucky I thought to arrange my own recovery.