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Gwen Louden
Returned home from an extended holiday in NZ my car was parked in my driveway. Turned over first day but following day battery appeared to be flat. Called AA for assistance and it transpired my car tax had expired 4 days earlier therefore they refused to attend. I advised them was unaware as I was away before the reminder was sent out but I would immediately tax it online and it would be taxed before the engineer arrived. Phoned back 5mins later to advise them the car was taxed and the call handler said that it was company policy and as the car was "unroadworthy" at the time of the original call they were unable to help. I reiterated the fact it was not illegal to have an untaxed car on private property and that the car was now taxed but they wouldn't budge. Absolutely no discretion or empathy shown. Very disappointed with their lack of common sense 😞
1 year ago
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