The AA, as supplied for us by Admiral with National Breakdown cover. My partner broke down at 2.15pm on the m25. After a farcical 2 hours of "not being able to find him" ... on THE M25 just past the junction to M23 ON THE HARDSHOULDER, in the pissing rain. AA could not resolve roadside so towed to Clacket Lane services. Left, at Clacket Lane until 7pm (almost 5 hours) then a 3rd party with a mental case as a driver (asked for money, talked about whom he'd killed in service and moaned about how he hadn't eaten in two days and lived in his truck) picked up on a tow truck only to take the car to Thurrock services... and then be left there for a further 7 hours with multiple calls to AA on update and transparency of how long recovery was going to take to be persistently lied to. To have consistent messages only 5 mins before "updated time of pickup" 9.30pm, 10.20pm, 10.55pm, 11.55pm, 12.45am, 1.15am." Completely unacceptable, why not leave the person at Clacket Lane at least there is a hotel there!! You've let someone wait until 2am for help!! 12 hours!!! Ridiculous company, unsympathetic service will be cancelling immediately, what a disgrace.