It's hard to know where to start. 13 hours to get recovered - only 70 miles from home. It's less the time issue and more the shocking lack of communication and interest in their customers. A digital communication system that doesn't work properly, huge waiting times on help numbers, disinterested call centre handlers and managers that don't have the bottle to come on the line. Worse still, you are promised one thing - only to find out that is not the case in reality. Many years as loyal family customers to the AA ruined in one day. 'The fourth emergency service' they said - thank goodness it isn't. Make certain you know what to expect before you pass over your money for membership.