Took out home insurance with the AA and paid extra for a Home Emergency Cover policy, which states words to the effect of "will identify and send a trader to undertake repair". Had a leak under our sink last week, duly called the AA and they duly sent a trader (A Lings), who simply said your valve is leaking so I've switched off your hot tap. Oh don't you have a spare valve, I enquired; no I'll order one said the so called plumber and we'll get back to you. We subsequently turned on the cold tap, only for water to gush all over our floor. I rang A Lings and explained what had happened only to be told I'd have to put in a new claim if I wanted them to return to isolate the leak. I said but aren't you due back to fit a new valve? No, that's not our responsibility, we came to isolate the leak only. I rang the AA back and the officer said, no they should have fixed that, not just isolated it, I'll give them a call and will call you back. Well, the only call back received was from A Lings, who reiterated, our job was to isolate only. I rang the AA back; different operator this time who said, well if that's what they are saying then you must only have cover for isolation. So the AA who sold me the policy cannot even be bothered to read the policy to see what cover a client actually has.... And what emergency cover insurance would simply isolate and not repair a leak – if you have to get your own plumber anyway, why would you bother with insurance. What an absolute joke! So, having paid the AA for emergency cover, which states we will fund up to £500 per emergency, we called a plumber independently who said that the cold water was simply travelling through the hot water leaking valve; so the A Lings plumber either didn't care, was trying to get an additional claim to isolate properly or is totally incompetent. All this aside from the fact that our policy states "we will repair".... Wrote to the AA CEO - not even an acknowledgement, let alone a response so this outfit just wants to take people’s money but has no intention of fulfilling their obligations as stated on the policy. I've cancelled auto renewal of breakdown cover too so when that and the household policies expire, the AA has lost our custom.