Poor call handling, passing me from department to department, not logging a call out when they said they would. Breaking down is stressful enough and they are supposed to reduce not increase stress. I must have wasted 1 hr on the phone to them. And what a pain in the back side having to listen to all their info messages over and over again, also each department way to quick to try and pass me on. Then with mobile networks not being so great you get cut off and have to listen to all that garbage again. I want to speak to a person not listen to stupid music and info message. How hard can it be. (This problem Couldn't be solved via the app).