Awful!!! Waited 4 hours for recovery with a 10 month baby for then to be told by the mechanic i need to call AA again and ask for a recovery truck. I was infomed an hour later recovery will be with me in 30 mins for them to arrive 3 hours later. Total time taken 7 hours!! Arrived home at 2.30am!!! Bearing in mind i informed AA over and over again i have a baby and 2 other small children. No empathy and no prioritisation. I was informed by their staff i should arrange my own arrangements to get home with my young children!!!!! Pay a little more and use RAC. Don't be expecting a recovery truck on their initial call out. They send out local mechanics. Their staff are rude and lack any customer support they should be trained in! Don't trust the app. Time is extended 5 mins everytime and before you know it a few hours have passed!!!