Noticed a slight slip on my clutch last Friday so called AA out on Saturday to check. As we returned from test drive , loud bang & unable to engage gears. Mechanic’s report stated clutch problem. He recommended their repair service which would deal with the problem & work with the garage to get the best price. First of all we tried to get the vehicle recovered to their recommended garage, first person said we couldn’t have recovery,even though had it on membership of over 20 years, plus it was included in their service. So finally got recovery on Monday afternoon. Then the real problems started. The garage tried to say that the coil pack had gone & spark plugs needed replacing. Sorry but plugs were replaced a couple of months ago during service & coils have been replaced in past 12 months. Then we were told the gear box would have to be removed. Again we said no. We finally received a quote for the clutch of £500, more expensive than other quotes & 3 days. We agreed to this but no more. When we phoned on the morning it was due to be collected, we were told that it now needed a fly wheel & they had removed the gearbox & would be using main dealer parts on a 20 year old car. We did not agree to any of this work & had not even been given an estimate for the work. . We were left with a car in bits & a rip off garage trying to force a new contract. We were also told that fly wheels are always replaced with clutches.This is a lie, my stepfather used to be a mechanic & I have worked on cars for over 20 years. Never have I had to replace a flywheel when doing a clutch. The gearbox was removed to try to make it impossible for us to recover the car. I will be paying for an independent inspection of my car. The AA were supposed to relay any information about my car. We have spent 5 hours on the phone trying to get some resolution & my partner is self employed & we have lost a day’s wages on top of the stress & the fact that the car still needs reassembly & repair. At no point did the AA contact us until we kicked up a fuss. Their tech team just approved work , no questions asked , but didn’t inform us of any additional cost. They have offered us no resolution basically pay up for work we don’t know if was actually needed. We went with them as they guaranteed a stress free service. Our own trusted mechanic was unable to fit the car in for several weeks. I wish now we had waited. A nightmare from start to now with still no end in sight. I will be cancelling my membership. Quite frankly 1 star is too much. My next recourse is to a solicitor for damages.
1 year ago
The AA has a
2.9
average rating
from
1,907
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