My cars front suspension coil spring broke at my home so could not be driven. My local mechanic who lives near-by confirmed same. Was pretty obvious the car was down on one side. So car needed recovery truck to go to near-by garage. Being a member I contacted the AA to arrange this, as it was a clear breakdown and I have at home recovery on policy. I filled in the on-line form and was told they would be with me shortly. I them received a phone call from Jordan from the AA whom informed me that it would not be covered as a mechanic had already looked at it. Also that a recovery vehicle will only be sent as a last resort. (What am I paying for?) At no time whatsoever did the mechanic touch the car, he just looked and stated the obvious. Does this imply if you are an AA member and also happen to be a mechanic you cannot diagnose your own car fault? Unbeknown to me by trying to help and give fuller information I gave them a perfect get out clause Lesson here is DO NOT tell them a mechanic has looked at it. Even if he only eyeballs it, which is absolutely ludicrous. A similar situation happened to me several years ago and the same mechanic looked at it, (alternator failure). I contacted GreenFlag and they were out with a recovery lorry and collected within in the hour. Actually thanked me for giving a full explanation so saved them time sending a wrong vehicle out. In my experience go GREENFLAG. Impossible to recommend AA based on this lack of customer serve. Aware of current negative AA press, sadly I'm not surprised.