I had a flat battery. Rowan came and start up the car for me and noticed that it's a new battery which I have recently purchased from them before. But the battery was a smaller size than what my car wld actually need. So he's gone that extra mile to make sure that I wouldn't get another flat battery anytime soon. He rang the manager to explain and they decided to replace it with a bigger battery. He also cleaned the parts that's been corroded before connecting it to the new battery. And for this, I give Rowan a 5 star review, for his excellence customer service.