Almost one month ago my car broke down on the road at 11:50 am on August 24, 2023. After AA sent the mechanic, it was found that the car needed to be recovered because there was a problem with the turbocharger. They told me that the recovery truck would arrive within an hour. I waited for my wife on the road for 6 hours without food water and toilet and the AA didn't show up, always lying about the time the recovery truck would arrive. When it was 6:00 pm we called again and they said they had no idea when the recovery truck would arrive. We had to call a private recovery truck who charged us £405, because my family was in a panic to wait 9 hours on the motoway. I want AA to reimburse me for this amount £405 and pay me morals for what happened. The company was disrespectful to its customers, an unbelievable and disgusting situation. I received after 6:00 pm a SMS from AA that will just recover me another day.