All of the customer service agents I have spoken to have been pleasant. However, the issues do not get resolved. I was insured on a random registration number and waited a week for AA to obtain the call logs to prove it was not my mistake. This was fixed, however, even though the agent told me the incorrect reg policy would be cancelled, it was kept active and I was billed for both the incorrect and correct policies. I then contacted AA for a refund and was told it would be processed within 10 business days. Approx. 20 business days later, I have still not received it. I don't leave negative reviews as I understand mistakes happen, it is fine as long as they are fixed. My issues are not. I suggest purchasing insurance elsewhere. The agents are nice but problems are not solved.