Drivers are brilliant. Customer service and business model is woeful. The Complete reliance on a shoddy app when you've broken down in the middle of nowhere is a dreadful idea. Particularly when there's limited or no internet service. What is so wrong with being able to pick up the phone and talking to someone? It's a stressful enough situation as it is and you just need to hear a reassuring voice. The organisation will charge existing customers premium rates once your introductory offer has expired so you need to keep your eye on that. So much for customer loyalty. Sorry but I'll be taking my money elsewhere until they've considerably upped their game. 12TOI.