My single parent daughter broke down in London today with her 4 year old daughter in car. The AA mechanic said it needed towing and that she should get a cab the 15 minute drive to her flat and he would tow the vehicle within 2 hours. Hours later he had not taken her car to her, did not call her and when we called the AA we were told it could take up to 48 hours to get a tow truck as he couldn't do it. We explained she also has a disability and we need to get a garage to repair the car a.s.a.p and more urgently she would get tickets from tomorrow or be towed away without her blue badge on car. We explained we are in our 70s my husband is disabled and we both have Covid so couldn't go to help her and live on other side of London. Also I've badly injured my back so can't even drive at the moment. The AA mechanic stopped her staying with the car when she could have and therefore the control centre said she was no longer a priority. He left the car with the key on the wheel and didn't even tell my daughter. We are extremely upset with the way this was handled after being with the AA for over 50 years.