Hi, broke down on Saturday at 3:30 in the afternoon and did not get collected till 1115 at night nine times they put back my Collection time I was sat at the side of the road with my motorbike for eight hours cold wet and hungry, I did offer to get me home in a taxi and somebody would collect my motorbike the next day. How stupid a suggestion that was do they really think it would still be there the next day ,disgusting Customer Service, Today I finally got through and made a complaint and they have offered me a miserable £50 compensation. Do they really think that’s going to make me feel better I’ve been a member since 1985 and I spend over £400 a year for full family member gold membership ,they won’t be getting any of my money this year. I don’t deserve to be in business. The only thing I will say the chap who did come out and pick me up was really good. Very friendly and very careful with my Motor Bike. It made me think of the old saying lions lead by donkeys