I am absolutely disgusted with AA and the lack of empathy displayed during my recent breakdown. My partner decided to change her vehicle so we purchased a Jaguar iPace. Whilst we were initially impressed with the car, it broke down 170 miles into its 230 mile journey home on the day of purchase. Obviously this isn’t ideal and is already frustrating, I called the AA having become a member when I made the poor decision to go with them as they were cheaper than the RAC who I had been with for 15 years and never called out once. The AA were fantastic at first but this soon stopped. They incorrectly explained that my car wasn’t taxed so they would move the car to a safe location but not fulfil their contractual obligation to recover it to any Uk destination as per the policy I have in place. I explained that the vehicle was in fact tasted as it was jus stone that day as we had just collected it the same day but the DVLA had simply not updated their system yet. Somehow this became my problem as the AA refused point blank to recover it despite having the invoice and all the paperwork including the new keeper supplement dated that same day! I also explained that the road tax is free so I have no reason not to tax it and if they check on the GOV website, they will also see that the V5 was issued that same day as advised. The AA we’re NOT interested and instead invited me to pay £305 to have the car recovered which I had absolutely no option but to do. I am extremely concerned that if my partner had been in the car on her own or with our young children, the AA think it would have been acceptable to dump them at a services without any care for their welfare. I am genuinely disgusted at this attitude. I completely respect that if a car isn’t taxed they shouldn’t assist but not when all the evidence is present to prove the car was collected THAT DAY and taxed! Needless to say, I am cancelling my membership with them and rejoining the RAC who are also now £3 a month cheaper for the same level of cover. Don’t do it guys, they are not on the customers side at all.