Expressing my extreme dissatisfaction and disappointment with the recent experience I had with AA breakdown service, particularly regarding the usage of the AA app. As a new member of AA Breakdown Service, I eagerly installed the AA app on my phone, intending to utilize it as a convenient means of accessing the services in case of emergencies and tested it to make sure its working. However, I was appalled to discover that after reporting my first breakdown following the activation period, I received a call demanding £150 to come out due to allegedly using the app before the 24-hour grace period. This experience has left me deeply frustrated and disillusioned with the service provided by AA Breakdown. Not only was there no mention of any such grace period or potential charges during the sign-up process, but the manner in which this situation was handled by your team is utterly disgraceful. Instead of offering assistance and support during a stressful situation, I was met with unexpected financial demands and a complete lack of empathy. Furthermore, I find it unacceptable that the AA app, which is promoted as a helpful tool for members, is seemingly designed to trap users into incurring additional charges without any prior warning or clarification. I strongly advise other potential customers to exercise caution when considering AA Breakdown Service and to avoid relying on the AA app, which appears to prioritize profit over customer satisfaction. I cancelled my service immediately.