Our camper van broke down on the M1 between Junction 37 and 38, on the 31st of September 2015 at 16.20pm. The following shows the waiting times and the service we received on the day: 16.24 pm-called AA. Wait 40 minutes 17.06 pm (around)- Roy?s Auto arrives (not the AA) to tow us back to the nearest service station. Wait 1 hour 20 minutes 18.30 pm-AA mechanic arrived, and stated that the camper van could not be repaired. He offered us the option to upgrade our membership to relay and pay for the towing service, which came to a massive ?429.47. We were reassured we would be picked up and towed back within the hour and home within four hours thereafter (175 miles to get home). All was arranged and the mechanic left around 19.15pm. 20.00 pm-received text message from AA that the AA relay truck would be with us by 20.25pm. We called the AA at 20.57pm to find out why no one had arrived, to be told that they were very busy and someone would be with us asap. Wait 2 hours 15 minutes 21.30 pm- relay truck arrived, the driver then informed us that he could only take us half of the way as he wasn't allowed to drive any further. He reassured us though that someone would be ready to tow us from the service station where he would drop us off. He called the AA office immediately as we were leaving, informing them that someone else needed to be ready to take us from designated service station at 23.30 pm. 23.30 pm-arrived at drop off station, driver called AA office to let them know we had arrived on time and that he couldn’t see the second relay truck. He then told us that the second relay truck would arrive shortly and went on his way. 0.30 am-no one had arrived yet, so we called the AA office to be told that they were very busy and someone would be with us asap. 1.16 am- 2nd relay truck arrived, Wait 1 hour and 45 minutes Driver then informed us that he could?'t go immediately as he had to take a 45 minute break first. Wait 45 minutes 2 am-finally we were towed back to Harrow and arrived there at 4 am. Total waiting time 6 hours 45 minutes Whilst we appreciate that the AA mechanic and drivers were extremely helpful, the organisational service received from the AA was completely incompetent and the miss-selling of the service is frankly unacceptable. Had we been informed at the start of this ordeal that there would be major delays, and that it might take nine hours to get us back home, we would have stayed the night in our camper van and requested to be towed back on the following day at a more convenient time for both the AA and ourselves. Instead we were misinformed by the AA about the waiting time and led to believe that we would return home between 11- 12am! Further, the general communication throughout the whole process from the AA office was extremely poor, as we were not updated about any waiting times, and when we were, the information proved to be totally inaccurate, resulting in us having to call through many times to find out what was going on. The poor service received combined with the ludicrous "expectation management" put us under tremendous stress. After being with the AA for some 20 years, I will not be renewing my membership.