Had a puncture, was told it would be 90 mins to get a new tyre. They;ve outsourced this to Direct Tyres and I had to pay in full in advance. Then was left waiting in 26 degree heat for 4 hours for them to arrive. No proactive updates not even after their 90 min SLA elapsed more than twice. Their app that gives updates are literally based on nothing, its not connected to anything - its a 90 min timer that counts down then just says ETA in 5 mins for the next 2.5 hours. I've basically paid AA for roadside assistance, they put me in touch with someone else and i have to pay for it again. I paid 413 quid for a 255 quid tyre. Utter bs.