I've been with the company on and off for years and never had a problem. I had them out around the end of may for a problem they couldn't fix they told us to take it to vauxhall which I did and it ended up costing me a fortune to have the brain of rhe car sorted. I had them out again the start of June time for another problem which again ended in a trip to vauxhall costing me a small fortune because the repairs could be done by a friend. I called them last weekend as something else happened and they told me with out proof of the work for the last job being done they wouldn't come out unless I paid, I was stuck at someone's house with 2 children under 4 not knowing where to turn, stressed and upset I thought I'd cancelled my policy (which it turned out I hadn't confirmed this so it didn't cacel). We was stranded I had to spend more money to get my children home where I joined the rac. Who came out with out hesitation and was with me in less than an hour. They told me it wasn't the prior problem but something else. Since the 3rd July I have received 4 messages about not paying my direct debit so I contacted the aa on the chat with little joy I've now had to pay another month's fee to cancel. I'm left stressed and worried, my mental health has taken a turn for the worst with this experience I wouldn't recommend the aa to anyone after this.