I am writing to express my extreme dissatisfaction with the AA breakdown service. Our experience was nothing short of a nightmare, and it has left us deeply disappointed with the service provided. Our car broke down at 6:30 pm, and it took the first recovery vehicle two hours to arrive. This initial wait was frustrating, but it was only the beginning of a long and exhausting ordeal. Instead of taking us directly home, the first vehicle merely transported us to a service station where we had to wait for another recovery vehicle. This second wait lasted three more hours. When the second recovery vehicle finally arrived, it again did not take us home but instead transported us to yet another service station. We were then left waiting for a third recovery vehicle, which took an additional two hours to arrive. By the time we finally reached home, it was 4:30 am the next day. Our journey, which began at 6:30 pm, lasted a staggering 10 hours. This was especially distressing as we had a 6-year-old child with us and a friend who has significant health issues. The entire experience was absolutely horrible and ridiculous. Throughout this ordeal, there was no consideration for our comfort or well-being. Given the extensive delays, we should have been offered an overnight lodge to rest and recuperate, but no such option was provided. The lack of empathy and efficient service was appalling. In summary, the AA breakdown service failed us in every possible way. The prolonged waits, the unnecessary transfers between service stations, and the complete disregard for our comfort and safety made this a harrowing experience. I urge the AA to review and improve their service to prevent others from enduring such an ordeal.